Privacy Policy
Channel R Radio ("Channel R," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when you use Channel R.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information in connection with the Channel R website, Channel R Radio mobile application, Fan Radio, and related services, features, promotions, and subscriptions (collectively, the "Services").
By using the Services, you acknowledge the practices described in this Privacy Policy.
If you have questions about this Privacy Policy or want to submit a privacy or data-deletion request, contact us at:
01The Channel R Services
Channel R provides digital radio, music discovery, listener participation, and fan-community experiences.
Depending on the Services available at any particular time, Channel R may provide:
- Live radio streaming
- Channel R Radio App
- Fan Radio
- Artist hubs
- Synchronized listening parties
- Fan-created listening events
- Live chat and reactions
- Playlists and setlists
- Song requests
- Song recommendations
- Request upvoting
- Chart voting
- Power Votes
- Fan Quest
- Artist and song nominations
- Song and artist alerts
- User profiles
- Contests, promotions, and giveaways
- Channel R Radio Awards
- Premium subscriptions and features
Not every feature is available to every user or in every location.
02Information You Provide
We collect information you voluntarily provide when you use the Services.
Depending on the features you use, this may include:
Account Information
- Name
- Display name
- Username
- Email address
- Password or authentication information
- Profile photograph
- Account preferences
Listener Activity
- Song requests
- Song recommendations
- Votes
- Power Votes
- Fan Quest activity
- Nominations
- Upvotes
- Artist or song preferences
- Participation in promotions and contests
Fan Radio Information
When you use Fan Radio, we may collect information associated with:
- Artist hubs you join or follow
- Listening parties you attend
- Fan-created events you create or join
- Playlists or setlists you create
- Chat messages
- Reactions
- Comments
- Other Fan Radio activity
Communications
We may retain information you provide when you contact Channel R, including your email address and the contents of your communication.
03Information Collected Automatically
When you visit our website or use the Channel R App, certain information may be collected automatically.
This may include:
- IP address
- Device type and model
- Operating system
- App version
- Browser type
- Device identifiers
- Advertising identifiers, where applicable
- Approximate location
- Language and regional settings
- Pages or screens viewed
- Features used
- Dates and times of activity
- Technical and diagnostic information
- Crash information
- Performance information
- Information about interactions with the Services
We use this information to operate, secure, troubleshoot, analyze, and improve the Services.
04Fan Radio
Fan Radio is a community-oriented feature within the Channel R App.
Fan Radio may allow users to:
- Participate in artist communities
- Join synchronized listening parties
- Create or join fan listening events
- Chat with other fans
- React to music or events
- Create playlists and setlists
- Participate in artist-related activities
Because Fan Radio is designed to facilitate fan interaction, some information you submit may be visible to other users.
Depending on the feature, this may include your:
- Display name
- Profile photograph
- Public profile information
- Chat messages
- Reactions
- Playlists
- Setlists
- Fan-created events
- Other content you choose to submit publicly
Please do not post personal or sensitive information that you do not want other users to see.
05Song Requests, Voting and Fan Quest
Channel R may collect information relating to song requests, recommendations, voting, Fan Quest, Power Votes, nominations, and similar listener activities.
This information may be used to:
- Operate Channel R programming
- Determine listener preferences
- Manage Fan Quest
- Calculate rankings or points
- Determine eligibility for promotions
- Improve music discovery
- Measure listener engagement
- Detect and prevent fraud, spam, or manipulation
Channel R may use aggregated or otherwise appropriately presented participation information in charts, programming, promotions, broadcasts, or other Channel R content.
06User-Generated Content
Certain Channel R features allow you to submit content, including:
- Chat messages
- Comments
- Song requests
- Recommendations
- Playlists
- Setlists
- Fan-created events
- Photos
- Profile information
- Contest entries
- Other listener submissions
If you submit content through a feature intended for public or community viewing, that content may be displayed to other users or incorporated into Channel R programming or promotional materials.
Please consider carefully what you submit.
Channel R may retain or remove submitted content as reasonably necessary to operate the Services, enforce our Terms of Service, address abuse, or comply with law.
07Push Notifications
If you enable notifications, Channel R may send notifications relating to:
- Songs
- Artists
- Song requests
- Fan Quest
- Voting
- Fan Radio
- Listening parties
- Events
- Promotions
- New features
- Service announcements
Channel R may process a device or notification identifier necessary to deliver push notifications.
You may disable notifications through your device settings.
08Cookies and Similar Technologies
Channel R and its service providers may use cookies, pixels, software development kits (SDKs), local storage, and similar technologies.
These technologies may be used to:
- Operate the Services
- Maintain account sessions
- Remember preferences
- Understand website and app usage
- Measure performance
- Improve the Services
- Detect fraud or abuse
- Support advertising or marketing where applicable
You may be able to control cookies through your browser settings.
09How We Use Information
We may use information we collect to:
Provide and operate the Services
- Create and maintain accounts
- Provide radio and music services
- Operate Fan Radio
- Provide listening parties
- Provide community features
- Process song requests
- Operate voting and Fan Quest
- Deliver notifications
- Provide Premium features
Improve Channel R
- Understand listener preferences
- Improve programming
- Improve music discovery
- Develop new features
- Analyze engagement
- Troubleshoot technical problems
- Improve reliability and performance
Protect Channel R and our users
- Detect fraud
- Prevent spam
- Prevent automated abuse
- Prevent manipulation of requests or votes
- Protect account security
- Enforce our Terms of Service
- Investigate violations
Communicate with you
- Respond to inquiries
- Provide customer support
- Send service communications
- Send requested notifications
- Send promotional communications where permitted
Comply with law
We may use and disclose information when reasonably necessary to comply with applicable law, legal process, court orders, subpoenas, or governmental requirements.
11Information Sharing
Channel R does not sell your personal information for money.
We may share information in the following circumstances:
Service Providers
We may use third-party providers for services such as:
- Website and app hosting
- Cloud services
- Data storage
- Analytics
- Email delivery
- Push notifications
- Payment processing
- Customer support
- Security
- Fraud prevention
- Technical services
- Advertising and marketing, where applicable
These providers may process information as necessary to provide services to Channel R.
App Stores
Apple and Google may independently process information relating to app downloads, installations, purchases, subscriptions, devices, or accounts.
Music and Third-Party Services
Channel R may link to or integrate with music, streaming, social-media, video, chart, or other third-party services.
Those services may independently collect information under their own privacy policies.
Legal Requirements
We may disclose information when reasonably necessary to:
- Comply with law
- Respond to legal process
- Protect Channel R
- Protect our users
- Investigate fraud or abuse
- Prevent harm
- Enforce our agreements
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, sale of assets, restructuring, or similar transaction.
12Public Information
Some Channel R features are intentionally social or public.
Information you choose to make public may include:
- Display name
- Profile information
- Profile photo
- Chat messages
- Comments
- Fan-created events
- Playlists
- Setlists
- Requests
- Other community content
Information made public may be viewed, copied, or shared by other users.
Channel R cannot guarantee that publicly available information will remain private after it has been published.
13Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention may depend on:
- The type of information
- The purpose for which it was collected
- Whether you maintain an account
- Whether information is needed to provide a service
- Legal requirements
- Security and fraud-prevention needs
- Dispute-resolution requirements
When information is no longer reasonably necessary, we may delete, anonymize, or securely retain it in accordance with applicable law.
Backup copies may remain for a limited period before being deleted or overwritten.
14Account and Data Deletion
You may request deletion of your Channel R account and associated personal information.
To request deletion, contact:
Please provide the email address associated with your account and, if possible, your username or display name.
We may need to verify your identity before completing the request.
We will process valid requests in accordance with applicable law.
Certain information may be retained when necessary to:
- Comply with legal obligations
- Prevent fraud or abuse
- Resolve disputes
- Maintain security
- Complete transactions
- Enforce our agreements
- Comply with applicable law
Deleting your Channel R account may result in loss of access to Fan Radio, Fan Quest, Premium features, voting history, requests, rankings, playlists, events, and other account-associated features.
Information already incorporated into broadcasts, published materials, promotional materials, or third-party services may not be capable of complete removal.
15Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion
- Request information about how personal information is collected and used
- Request information about categories of information disclosed
- Request portability of certain information
- Opt out of certain sales or sharing of personal information
- Opt out of certain targeted advertising
- Withdraw consent where processing is based on consent
- Appeal certain privacy decisions where required by law
To exercise applicable rights, contact:
We will not discriminate against you for exercising privacy rights provided by applicable law.
16California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, as amended.
Depending on applicable law, California residents may have the right to:
- Know what categories of personal information we collect
- Know the purposes for which information is collected or used
- Know the categories of sources from which information is collected
- Know the categories of third parties to whom information is disclosed
- Request access to specific personal information
- Request deletion
- Request correction
- Opt out of the sale or sharing of personal information, where applicable
- Limit certain uses or disclosures of sensitive personal information, where applicable
- Receive equal treatment when exercising privacy rights
Categories of Information
Depending on how you use Channel R, we may collect categories including:
Identifiers: name, email address, username, IP address, account identifiers, and device identifiers.
Commercial information: subscription and purchase information.
Internet or electronic activity: interactions with our website or app, listening activity, requests, voting, Fan Quest participation, and feature usage.
Geolocation: generally approximate geographic information derived from IP address or other permitted sources.
Audio, electronic, visual, or similar information: information voluntarily submitted through applicable features.
Inferences: music preferences and engagement patterns derived from interactions with Channel R.
We do not use sensitive personal information for purposes beyond those permitted by applicable law without providing required notice or obtaining required consent.
California privacy requests may be submitted to:
We may take reasonable steps to verify your identity.
17Children's Privacy
Channel R is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information to Channel R, please contact:
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.
Individual promotions or features may have additional age requirements.
18International Users
Channel R may be accessed by users outside the United States.
Information may be processed in the United States or other countries where Channel R or its service providers operate.
Where required by applicable law, Channel R will use appropriate safeguards for international transfers of personal information.
19Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, application, network, or electronic transmission can be guaranteed to be completely secure.
You are responsible for maintaining the security of your account credentials.
20Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Channel R services
- The Channel R App
- Fan Radio
- Technology
- Business practices
- Applicable law
We will update the "Last Updated" date when changes are made.
If we make material changes, we may provide additional notice where required by law.
21Contact Us
For questions regarding this Privacy Policy, privacy practices, or data-deletion requests:
Channel R Radio
For data-deletion requests, please use "Data Deletion Request" as the subject line.
Questions or requests?
Questions about this policy, or want to request access to or deletion of your data? We’re happy to help.
Email studio@channelrradio.com